The AI engine
From “The AC is not working” to a closed work order.
A resident types one sentence. Kenza turns it into a tracked job for the right person.
“The AC is not working”
التكييف لا يعمل
What Kenza recorded
- category
- cooling
- priority
- high
- unit
- VILLA-12
- assigned
- ac_technician
One request, tracked
What happens to that sentence
23:41
Resident writes
No forms to fill, in Arabic or English
ai
Kenza reads it
Category, unit, urgency
confirm
Resident approves
Nothing filed until they agree
route
Right trade, free hands
Cooling fault, AC technician
done
Tracked to closed
Status, history, rating
When a request is unclear, Kenza asks. It never guesses.