Delete Your Data

The quickest route, available to every account:

• Open the Kenza Living app and sign in.
• Go to Profile, then Privacy Settings.
• Choose Delete Account and confirm.

If you can no longer access the App, email support@kenza.ae from the email address registered to your account, with the subject “Account deletion request”. We will verify the request and schedule the deletion, and we will respond within 30 days.

• Your account is scheduled for deletion with a 30-day grace period.
• During those 30 days you can cancel the deletion by simply logging back in; your account is reactivated and all data preserved.
• After 30 days, your personal data is first anonymized and then permanently deleted from our systems.
• Some records are kept for the periods stated in the Privacy Policy, for example audit logs, which are retained for 24 months for security and compliance, in anonymized form once your account is gone.

Full details of what is stored and for how long are in section 8 of our Privacy Policy.

If you only submitted the demo request form on this website and want those details deleted, email support@kenza.ae and we will remove your enquiry from our records.